Before activation
Confirm the device, country of use, price, duration and required player. A paid 24-hour trial may be available to help you check compatibility.
After activation
Under the original service terms, a subscription cannot be cancelled or refunded after activation because digital service credentials have been created and made available.
Duplicate payments or order errors
If you send a duplicate payment or receive a duration or plan different from the written confirmation, contact support immediately with transaction evidence. A verified error will be reviewed and corrected.
Temporary interruption
An issue caused by the connection, device, player app or an external service does not automatically qualify for a refund. Support will help diagnose issues within scope.
Request a review
Email the order number, payment date and problem description to contact@egsatiptv.com.