Official contact channels
What should you send?
- The device type and model when possible.
- The country where it will be used.
- The plan or duration you are considering.
- A photo of any error for technical help, without exposing the password.
Support hours
Support is available daily from 12 PM to 2 AM Cairo time. Responses can take longer during busy periods.
Before transferring moneyConfirm the price, payment method, fee and duration in writing with support.